Privacy policy.

Privacy Policy and Cookie Policy for Snake Height Website

1. Introduction
This Privacy and Cookie Policy explains how we collect and process personal data on the Snake Height website (www.snakeheight.com). Please read this carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Who We Are
In accordance with the General Data Protection Regulation (GDPR) (EU 2016/679), we are required to provide the following details as a 'data controller':

  • Our website: www.snakeheight.com

  • Company name: Snake Height Ltd

  • Registered address: Blue Spire Chartered Accountants
    Cawley Priory, South Pallant,
    West Sussex, PO19 1SY

3. What We May Collect
We may collect and process the following personal data:

  • Information you provide through forms or surveys on our website.

  • A record of any correspondence between us.

  • Details of any transactions you carry out on the site.

  • Information about your visits to the site, including the resources you access.

  • Technical details about your computer, such as your IP address, browser, and operating system, to improve your experience and for system administration.

We will ensure that your personal data is processed lawfully, fairly, and transparently, and we will only process your personal data if at least one of the following applies:

  • You have given consent to the processing of your personal data for specific purposes.

  • Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

  • Processing is necessary for compliance with a legal obligation.

  • Processing is necessary to protect your vital interests or those of another individual.

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

  • Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your rights and freedoms.

4. Cookies
We use cookies and similar technologies on our website in accordance with UK and EU Cookie Laws. Cookies are small text files that may be placed on your device to collect information about your access to our site.

Some cookies are temporary (session cookies) and expire when you close your browser, while others remain on your device for a longer period. We use these cookies for various purposes:

  • Essential Session Management: To maintain your login session and ensure that page requests are delivered effectively.

  • Functionality: To customise the content and layout of the site for you.

  • Performance and Measurement: We use Google Analytics to gather data on how visitors use the site, helping us to improve the user experience.

You can control and manage cookies through your browser settings. If you block or delete cookies, you may not be able to fully use the features of our website.

5. How We Use What We Collect
We use the information we collect to:

  • Provide and personalise content on the site.

  • Offer services or information you request, or that we believe may interest you (with your consent).

  • Allow you to engage with our interactive features.

  • Notify you about services and information that might interest you.

If you are already a customer, we may contact you with information about services similar to those you’ve previously used. If you're a new customer, we will only contact you if you’ve given us permission to do so.

You can opt out of further contact or request that we delete your data by contacting us at privacy@snakeheight.com.

6. Where We Store Your Data
We may transfer your personal data to countries outside the European Economic Area (EEA) for storage or processing, in accordance with the necessary legal safeguards. By submitting your data to us, you consent to this transfer.

We make reasonable efforts to protect your data, but we cannot guarantee complete security. Please keep your password confidential.

We will retain your data for as long as necessary to fulfil the purposes described in this policy or until you withdraw your consent.

7. Disclosing Your Information
We may disclose your personal data in the following circumstances:

  • If we sell or transfer our business or assets, we may disclose your data to the potential buyer.

  • To other businesses in our group.

  • To comply with legal obligations or to protect others' rights, safety, or property.

  • To protect against fraud or credit risks.

We will ensure that any third parties receiving your data handle it in accordance with GDPR and applicable laws.

8. Your Rights
Under GDPR, you have the right to:

  • Request access to, correction, or deletion of your personal data.

  • Request data portability (transfer of your data to another entity).

  • Object to processing or request restrictions on processing.

  • Complain to a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at info@snakeheight.com.

9. Links to Other Sites
Our Privacy Policy applies only to the Snake Height website. If you visit other websites through links on our site, please review their privacy policies as we have no control over how those sites collect, store, or use your personal data.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we may notify you by email.

11. Automated Decision-Making and Profiling
If we use your personal data for automated decision-making (which may have significant effects), you have the right to challenge these decisions and request human intervention or an explanation.

12. Dispute Resolution
If any dispute arises related to this Privacy Policy, we will attempt to resolve it amicably. If we cannot, we will consider structured negotiations with the assistance of an accredited mediator before resorting to legal action.